Refund and Returns Policy

At MyDigitalHub.Shop, customer satisfaction is our priority. We strive to provide high-quality digital products, including themes, plugins, and Excel templates. However, due to the nature of digital goods, we have specific guidelines regarding refunds. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

We understand that issues may arise with digital products. Refunds are only granted under the following circumstances:

  1. Technical Issues:
    • If the product is defective or not functioning as described.
    • You must provide detailed information about the issue and allow us to troubleshoot or resolve the problem before a refund is considered.
  2. Incorrect Product:
    • If you receive a product different from what was purchased, we will correct the error or issue a refund.
  3. Non-Delivery:
    • If you did not receive the download link or access to the purchased product within the specified time, despite completing the payment process.

Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • Change of Mind: Purchases made in error or if you no longer wish to use the product.
  • Compatibility Issues: It is the customer’s responsibility to ensure compatibility of the product with their system or software before purchasing.
  • Downloaded Products: Refunds cannot be issued once the product has been downloaded successfully.
  • Customization Requests: Products that have been modified or customized after purchase.

Refund Process

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us: Email us at support@mydigitalhub.shop with the following details:
    • Order number
    • Name of the product
    • Detailed description of the issue, including screenshots if applicable
  2. Resolution Timeframe: We aim to resolve all refund requests within 7 business days of receiving your complete application.
  3. Refund Method: Approved refunds will be issued to the original payment method used during the purchase.

How to Avoid Issues?

  • Always review the product description, features, and compatibility information before making a purchase.
  • Use the contact page or email us for any pre-purchase inquiries.

Contact Us

If you have any questions about this policy or need further assistance, please reach out to our support team:

We appreciate your understanding and support as we work to provide you with quality digital products!